This page is for general product, delivery and policy guidance. For anything order-specific or unusual, please contact our support team via the contact page.
Orders, Delivery & Returns
How can I track my order?
Once your order has shipped, we normally send your tracking number and order confirmation to the email address used at checkout. Please also check your junk or spam folder, as emails can occasionally be filtered there.
If your shipping address is in the United States or Canada, you may also be able to track your order online using the email address used when placing the order. Enter your tracking number here. If you still need help locating your tracking details and enter the tracking number, please contact our support team.
How long does delivery take?
Orders are usually packed and dispatched within 1 business day of being received.
- United Kingdom: usually 1–2 business days
- United States: usually 2–5 business days
- International orders: usually 7–10 business days, although customs or local delivery delays can sometimes make this longer
Please note that delivery times are estimates and cannot be guaranteed.
What is your returns and refunds policy?
A money-back guarantee is offered to new customers only, where stated on the website. If eligible, returned products must be postmarked within the guarantee period shown on the website for your offer and must be accompanied by a valid RMA number.
To request a return, please contact support within the stated period after delivery and include your order number and reason for return. We will normally reply with return instructions and an RMA number.
Please note:
- Returns sent without an RMA number may be refused or discarded
- Customers are responsible for return shipping costs
- Product containers must be returned in order for a refund to be processed
- Refunds are made to the original payment method where possible
- Reorders and wholesale orders are non-refundable
- The policy applies only to purchases made directly through our official website, not third-party sellers
What if my order arrives damaged or defective?
If your order arrives damaged or defective, please contact support as soon as possible so we can assist with an exchange or the next appropriate step.
I lost or never received my ebook. Can I get another copy?
Yes. You can request another copy using the ebook page on our website. Please also check your junk or spam folder in case the original email was filtered there.
Product Use & General Questions
Do I need to use all the products together?
No. You can use whichever combination of products you prefer. Some customers choose capsules only, while others prefer topical products only. Bundles may offer the best overall value and are designed for customers who want a fuller routine.
What is the difference between the Serum and the Cream?
Some customers prefer a serum texture, while others prefer a cream. The serum and cream are designed to complement each other, and many customers choose to use both together as part of a broader routine.
How do I use the products?
Please refer to the individual product pages on our website for the most accurate usage guidance for each product.
Where can I find the ingredients?
Please see the individual branded product pages on our website for the full ingredients for each product.
Should I take the capsules before or after a meal?
Some people prefer to take herbal food supplements after a light meal, while others prefer them on an empty stomach.
Do I need to drink extra water while using Purafem?
There is no special requirement to drink extra water specifically because of Purafem. As general wellness guidance, it is always sensible to stay well hydrated.
How quickly will I see results?
This can vary from person to person. For the most relevant product-specific guidance, please refer to the relevant product page on our website.
Product Quality
How can I be sure I am receiving premium quality products?
Purafem products are made to high manufacturing standards, and we place strong emphasis on sourcing and quality control. We stand behind the quality of our products and encourage customers to contact support if they have any product-quality concerns.
What do you mean by white vs brown Pueraria Mirifica?
Purafem’s guidance is that high-quality cultivated Pueraria Mirifica root is naturally lighter in colour, while lower-quality or mixed materials may appear darker. Please note that the finished extract in a capsule may vary in colour depending on the extraction and manufacturing process, so the finished capsule contents do not always reflect the original harvested root colour.
Why choose Purafem?
Purafem focuses on carefully sourced ingredients, quality manufacturing standards, and a product range designed to support customers looking for natural food supplements and cosmetics. If you have questions about which option may be best for you, please see the product pages or contact support.
Important Health & Safety Notice
Do you provide medical advice?
No. Purafem supplies natural food supplements and cosmetics and does not provide medical advice. Our products are not intended to diagnose, treat, cure or prevent medical conditions.
Can you answer questions about menopause, birth control, menstrual cycles, side effects, safety, or personal health conditions?
For personal medical questions, medication use, hormonal concerns, side effects, or any other health-related issue, please consult a qualified medical professional before using any supplement or cosmetic product.
Can men use Purafem?
Some customers ask whether Purafem is suitable for men as well as women. For any product-specific suitability questions, please review the product page carefully and consult a qualified professional if you have any personal health concerns.
Need More Help?
If you need help with an order, a delivery issue, a return request, or anything unusual, please contact our support team via the FAQ/contact page on our website.
